Returning client pathway
Use the household account that already knows your cats.
Log in to review the existing profile, update anything that changed, and submit a new reservation request.
Review the profile before every trip.Medication, food, veterinarians, access, alarms, household contacts, and the cat’s baseline can change between reservations.
Request new dates
Submit the care period, visit frequency, holiday needs, access, and any expected changes to the ordinary routine.
Update care information
Revise food, medications, veterinarians, behavior, litter, mobility, emergency contacts, and home-entry instructions.
Review communications
Use the established account for messages, visit information, and continuity across repeat care periods.
Secure client portal
Log in through Cats in the City.
A request remains pending until the team confirms coverage, staffing, dates, and the care plan.
Existing client login