Clear answers before you hand over the keys and care.
Use these answers to understand service area, pricing, scheduling, medication, communication, access, emergencies, and when sitting may not be the safest setting.

How do I know whether my home is in the service area?
Use the ZIP checker. Published coverage is organized into four rate zones. Several ZIP codes cross roads, rivers, county lines, or islands and require exact-address review. A listed ZIP does not guarantee every date or address.
How much does a visit cost?
Published base rates are $65, $105, $145, or $185 per visit depending on service zone. Additional cats, every-other-day scheduling, holidays, parking, medication, injections, and subcutaneous fluids may add fees. Use the estimator for an itemized starting total.
How long is a visit?
Visit design depends on the approved service and care plan. The team must have enough time to complete essential food, water, litter, medication, observation, communication, and home-security tasks safely. Ask during booking when the household requires unusually time-intensive care.
How often should a sitter visit?
Healthy, stable adult cats may use a daily schedule. Kittens, seniors, diabetic cats, post-surgical cats, socially dependent cats, and cats with medication or appetite risk may need more frequent or higher-continuity care. Every-other-day service carries a published adjustment and is not appropriate for every cat.
Can you administer medication?
Approved care may include oral medication, eye drops, topical treatment, injections, and subcutaneous fluids. The team reviews timing, method, cat tolerance, handling risk, dose clarity, veterinary instructions, and sitter capability before confirming the procedure.
Do you care for diabetic cats at home?
Some diabetic cats may be appropriate for in-home care when food, insulin, timing, monitoring, and escalation can be handled safely within scheduled visits. Others need Cats in the City diabetic boarding because real-time appetite and insulin decisions exceed the limits of drop-in care.
Will I have the same sitter every visit?
Continuity is preferred whenever possible. Professional service also requires a complete care profile and organizational backup so another qualified team member can step in when illness, emergency, weather, or scheduling changes affect the original assignment.
Are you bonded and insured?
Yes. Portland Cat Sitting is provided through Cats in the City, a professional feline-care company that identifies its cat-sitting service as bonded and insured.
Do you work on holidays?
Service may be available 365 days a year, including holidays, subject to staffing and capacity. A $65 holiday fee is included in the published pricing structure. Submit holiday requests as early as possible.
What home tasks are included?
Agreed tasks may include mail and packages, indoor plants, lights, doors and locks, trash bins, visible household safety, and pet-related cleanup. Essential cat care always takes priority, and the visit is not a general housekeeping service.
How do keys and building access work?
Provide reliable access before departure, including keys, fobs, gate instructions, concierge requirements, alarms, parking, and backup entry. Hidden keys, malfunctioning locks, expired fobs, and restricted building hours can jeopardize the visit.
What happens if my cat hides?
Hiding is not automatically a problem. The sitter uses food, litter, location, sound, photographs when possible, and the cat’s baseline to assess function without forcing interaction. Hiding becomes more concerning when it interferes with medication, intake, output, safety, or the ability to confirm the cat’s condition.
What happens in an emergency?
The sitter follows the submitted emergency contacts and veterinary authorization, contacts the guardian and care team, and uses the identified veterinary or emergency pathway. Acute symptoms are not managed through routine messaging alone. The carrier and transport instructions must be accessible.
Can the sitter stay overnight?
Overnight or higher-continuity care may be available depending on location, dates, staffing, household access, and the cat’s needs. When in-home continuity cannot safely hold the care plan, feline-only boarding may be recommended.
How do I book?
Check the ZIP and estimate first. New clients create a Cats in the City account and submit household and cat profiles. Existing clients log in to request dates. The service is not confirmed until the team reviews and accepts the request.
Send the location, dates, number of cats, and the specific care question.
Details help the team distinguish a routine booking question from a service-area, medication, behavior, or care-setting decision.
