Start the request through the right client pathway.
Check service availability before requesting dates. New clients create a household and cat profile; existing clients log in to submit a new reservation request.
New client
Create the household account, add each cat, provide veterinary and emergency information, and submit the initial service request.
Create a new client account →Existing client
Log in to update care information, review messages, and request new cat-sitting dates through the established account.
Open the client portal →Need routing help
Use the ZIP estimator or contact the team when the address is near a zone boundary, the cat has complex medication, or ordinary visits may not be enough.
Email the care team →Gather the information the sitter will actually need.
Complete profiles reduce delays and make the first care review more accurate.
Do not choose sitting only because the cat dislikes travel.
Some cats are safer at home. Others need staffing, observation, appetite support, diabetic care, or medication reliability that scheduled visits cannot provide.