Send the details that help the team answer accurately.
For service-area, booking, visit-frequency, access, or client-account questions, include the ZIP, dates, number of cats, and the specific issue.
Phone
Call for service questions and routing support. Response timing may vary while team members are actively providing care.
503-214-2003 →Use email for ZIP boundaries, detailed scheduling questions, building access, care-setting review, or information that benefits from a written record.
admin@catsinthecity.com →Client portal
New and existing clients submit dates, household access, cat profiles, veterinary contacts, and reservation requests through the secure portal.
Choose a portal route →Specific questions receive more useful answers.
Provide enough context for the team to distinguish a routine booking question from a ZIP-boundary, access, visit-frequency, or care-setting review.
Use the correct booking route.
New clients create an account. Existing clients log in to update their profile and submit the care request.